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By placing your order you agree to the following terms and conditions: Payment Terms Payment Methods: Visa, MasterCard, Discover, and American Expres credit cards payable in US funds. Sorry, No COD orders. Credit card payments will be charged at the time of the order. This is when the merchandise is reserved for you. Canceled Order: If after you place your order, and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order. Refused Shipment: Customers shall be charged all shipping charges, and a 20% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items). Order Mistakes Made by US: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item.
Returns & Refunds:
All returned merchandise must be uninstalled, unused
and in new condition. The returned merchandise must be in the original
packaging, and include all the parts, instructions, and accessories.
Packages that have been opened may be subject to additional fees, unless
all parts, items and accessories with documentation are returned with
the item again in the original packaging. All returns
must me made within 30 days of original purchase. To return merchandise, you
must first contact us for a Return Authorization # (only valid for ten
(10) days) and we will provide the return shipping address. Send
merchandise prepaid and insured with the Return Authorization # printed
on the box and include a copy of the original invoice. In addition, all returns will be assessed a 25% restocking fee. If we order a product in via special order (something that is a non stocking item) you can not return it. Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx, and truck freight ("LTL (Less Than Truck Load) Carrier"). When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. Do not accept any damaged goods. UPS-FedEx Deliveries as follows: If the package is obviously damaged, you should refuse delivery. Call us immediately so we can initiate the replacement process. In the replacement process we will charge your credit card for another one of the damaged item or items if you want one shipped. If after you receive a product and there is hidden damage, you should file a claim with the delivery company immediately. Otherwise you will have to wait for the claims process from the delivery company. If there is a damaged product, Radiant Heat Products will assist in the claims process. It is up to the carrier weather or not to pay the claim. You the customer will not hold Radiant Heat Products liable for claims or damage to any product.
For LTL Carriers (Truck Freight) act as follows:
Before signing for delivery, inspect each carton carefully for signs of
damage. If you find any damage (crushed, torn, open, unsealed tape or if
damaged in any way) it must be noted on the freight bill "at time of
delivery". If damage to the merchandise is severe, you MUST refuse
delivery. Freight damaged items so noted at "time of delivery" and will
be replaced/repaired by the Carrier (LTL Carrier reserves the right to
repair or replace) at no charge by the LTL Carrier. Contact the LTL
Carrier terminal and advise of the noted damage at time of delivery.
They will give you instructions on inspection and filing your claim. If
you accept the damaged shipment you will assume all responsibility to
make a claim with the trucking company. Taylor Wood Boilers: Customer assumes the risk of damages that may occur. The Taylor Wood Boilers do not come with any protective crate or box and may incur damage during shipping. Free Shipping: Free Shipping on reserved products for the lower 48 states unless otherwise agreed upon from an authorized representative of Radiant Heat Products LLC. Free Shipping includes delivery to your residential or business address. The customer is responsible to remove the product from the LTL truck. A lift gate, and inside delivery can be requested at additional cost to the customer. Privacy Policy Statement: Your privacy is important to us, for that reason we do not sell information gathered about our customers to ANYONE. Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information. Warranty: All merchandise sold by Radiant Heat Products LLC is warranted by the manufacturer not Radiant Heat Products LLC. If you have a product that is under warranty, you the customer are responsible for the freight charges on the new item and the defective item. We will charge your credit card for the warranted items (plus freight) before we ship them to you. When we receive the item back from you and the manufacturer gives approval for the warranted item, we will refund the cost of the warranted item. Radiant Heat Products LLC strongly suggests that all products be installed by a certified and or licensed professional. By purchasing from Radiant Heat Products LLC you enter into a binding agreement not to hold it's partners, members or managers liable for death, damages, maintenance, repairs, and or any costs associated with them consequential or inconsequential, resulting from the installation, delivery, operation of the equipment. Equipment is intended to be installed by someone with the proper expertise, background and certification. Do-It-Yourselfers accept all risk for both installation and equipment selection. We strongly encourage an on-site inspection by a certified professional. We will assist you with any warranty claims.
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