Terms & Conditions
By placing your order you agree to the
following terms and conditions:
Payment Methods: Visa, MasterCard, Discover, and American
Express credit cards payable in US funds. Sorry, No COD orders.
Cancelled Order: If after you place your order, and you
decide to cancel your order, we will gladly do so only if the order has not been
shipped. Also, if your order has already been processed by the credit card
processing company, you will be refunded your total less any credit card
processing fees. These fees are generally 2-4% for each side of the
transaction, meaning the initial charge and also the refund back to you for a
total of approximately 4-8% of the total transaction. We do not make any
profit from this. To cancel, you must notify us no later than the next business day after
placing your order.
Refused Shipment: Customers shall be charged all
shipping charges, and a 25% restocking fee for all refused shipments (this
covers cost to receive and inspect all returned items plus time and fees
associated with the refused shipment).
Order Mistakes Made by US: Call us immediately with a
description of the issue and we will make arrangements for pick-up and then ship
a replacement of the correct item.
Returns & Refunds: All returned
merchandise must be uninstalled, unused and in new condition.
The returned merchandise must be in the original packaging, and include all the
parts, instructions, and accessories. Packages that have been opened may be
subject to additional fees, unless all parts, items and accessories with
documentation are returned with the item again in the original packaging.
All returns must me made within 30 days of original purchase. To return
merchandise, you must first contact us for a Return Authorization # (only valid
for ten (10) days) and we will provide the return shipping address. Send
merchandise prepaid and insured with the Return Authorization # printed on the
box and include a copy of the original invoice.
All refunds will be issued less the actual shipping charges (sometimes included
in the items selling price). Allow 3 to 4 weeks for refund.
In addition, all returns will be assessed a 25% restocking
If we order a product in via special order (something that is
a non stocking item) you can not return it.
Damaged Merchandise in Transit: Claims for damage are
different with UPS, FedEx, and truck freight ("LTL (Less Than Truck Load)
Carrier"). When any carrier delivers a shipment to you, you are requested to
inspect the package and its contents, and then sign the receipt. Be
sure you receive the number of cartons you sign for. Inspect each box for signs
of damage; look for crushed, torn, open, or unsealed tape, etc. Do not accept
any damaged goods.
UPS-FedEx Deliveries as follows: If the package is
obviously damaged, you should refuse delivery. Call us immediately so we can
initiate the replacement process. In the replacement process we will charge
your credit card for another one of the damaged item or items if you want one
shipped. If after you receive a product and there is hidden damage,
you should file a claim with the delivery company immediately. Otherwise
you will have to wait for the claims process from the delivery company.
If there is a damaged product, Radiant Heat Products will assist in the
claims process. It is up to the carrier weather or not to pay
the claim. You the customer will not hold Radiant Heat Products liable for
claims or damage to any product.
For LTL Carriers (Truck Freight) act as follows:
Before signing for delivery, inspect each carton carefully for signs of damage.
If you find any damage (crushed, torn, open, unsealed tape or if damaged in any
way) it must be noted on the freight bill "at time of delivery". If damage to
the merchandise is severe, you MUST refuse delivery. Freight damaged items so
noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL
Carrier reserves the right to repair or replace) at no charge by the LTL
Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time
of delivery. They will give you instructions on inspection and filing your
claim. If you accept the damaged shipment you will assume all responsibility to
make a claim with the trucking company.
If there is no visible or obvious damage (carton appears acceptable at delivery
and no damage is noted on delivery receipt), but you discover broken items after
opening, call the LTL Carrier within two (2) business days of receipt for
instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will
not give you 100% replacement value when filing a concealed damage claim and we
will not assume the difference. You are responsible for verifying the condition
of your merchandise upon receipt. Please inspect it carefully for
shipping/handling damage prior to signing the delivery receipt.
LTL Carrier freight claims are paid directly to you, the consignee, all claims
for damage or loss must be filed with the LTL Carrier. The name, address and
phone number of the LTL Carrier is on the bill of lading given to you at the
time of delivery. If the information is not there, request if from the driver or
call your local phone directory operator for the information.
To protect yourself if you receive damaged merchandise, always keep the shipping
cartons until your claim has been acknowledged and settled by the shipper. It is
also a good idea to keep a detailed list of the damage and other documentation
for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx
and truck freight ("LTL Carrier")) has the right to inspect the merchandise and
original shipping cartons before processing your claim.
Scratch and Dent or Damaged Product Purchases: Whenever a
customer purchases such a product or unit, they take and hold all of the
responsibility as to the products working condition, safety, and it shall have
no warranty on any of the items or units being purchased. The purchaser or
parties of the purchaser shall not hold Radiant Heat Products LLC, it's
officers, members, or employees liable for any damages, deaths, or otherwise
that may occur. Also any costs associated with them consequential or
inconsequential, resulting from the installation, delivery, operation of the
equipment. We make not warranties or promises of the products ability to
Free Shipping: Free Shipping on reserved
products for the lower 48 states unless otherwise agreed upon from an authorized
representative of Radiant Heat Products LLC. Free Shipping includes
delivery to your residential or business address. The customer is
responsible to remove the product from the LTL truck. Inside delivery can be requested at additional cost to the customer.
us, for that reason we do not sell information gathered about our customers to
Secure Transactions: All online orders are processed
using a secure server, which encrypts all submitted information.
Warranty: All merchandise sold by Radiant Heat Products
LLC may or may not be warranted by the manufacturer not Radiant Heat Products LLC.
It is your responsibility to determine if the product you are purchasing, or
purchased will be, or is covered under the manufacturers listed warranty.
You the purchaser take/hold all responsibility when purchasing a product from
Radiant Heat Products LLC, or any online retailer. If you
have a product that is under warranty, you the customer are responsible for the
freight charges on the new item and the defective item. We will charge
your credit card for the warranted items (plus freight) before we ship them to
you. When we receive the item back from you and the manufacturer gives approval
for the warranted item, we will refund the cost of the warranted item.
Radiant Heat Products LLC strongly suggests that all products be installed by a
certified and or licensed professional. By purchasing from Radiant Heat
Products LLC you enter into a binding agreement not to hold it's partners,
members or managers liable for death, damages, maintenance, repairs,
warranty, and or any
costs associated with them consequential or inconsequential, resulting from the
installation, delivery, operation of the equipment, or warranty issues. Equipment is intended
to be installed by someone with the proper expertise, background and
certification. Do-It-Yourselfers accept all risk for both installation, equipment
selection, death, damages, maintenance, repairs, warranty, and or any
costs associated with them consequential or inconsequential, resulting from the
installation, delivery, operation of the equipment, or warranty issues. We strongly encourage an on-site inspection by a
certified professional. We will assist you with any warranty claims.