Terms & Conditions

By placing your order you agree to the following terms and conditions:

Payment Methods: Visa, MasterCard, Discover, and American Express credit cards payable in US funds. Sorry, No COD orders.

Cancelled Order: If after you place your order, and you decide to cancel your order, we will gladly do so only if the order has not been shipped.  Also, if your order has already been processed by the credit card processing company, you will be refunded your total less any credit card processing fees.  These fees are generally 2-4% for each side of the transaction, meaning the initial charge and also the refund back to you for a total of approximately 4-8% of the total transaction.  We do not make any profit from this.  To cancel, you must notify us no later than the next business day after placing your order.

Refused Shipment: Customers shall be charged all shipping charges, and a 25% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items plus time and fees associated with the refused shipment).

Order Mistakes Made by US: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item.

Returns & Refunds: All returned merchandise must be uninstalled, unused and in new condition. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the original packaging.  All returns must me made within 30 days of original purchase.  To return merchandise, you must first contact us for a Return Authorization # (only valid for ten (10) days) and we will provide the return shipping address. Send merchandise prepaid and insured with the Return Authorization # printed on the box and include a copy of the original invoice.

All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow 3 to 4 weeks for refund.

In addition, all returns will be assessed a 25% restocking fee.

If we order a product in via special order (something that is a non stocking item) you can not return it.

Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx, and truck freight ("LTL (Less Than Truck Load) Carrier"). When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. Do not accept any damaged goods.

UPS-FedEx Deliveries as follows: If the package is obviously damaged, you should refuse delivery. Call us immediately so we can initiate the replacement process.  In the replacement process we will charge your credit card for another one of the damaged item or items if you want one shipped.  If after you receive a product and there is  hidden damage, you should file a claim with the delivery company immediately.  Otherwise you will have to wait for the claims process from the delivery company.  If there is a damaged product, Radiant Heat Products will assist in the claims process.    It is up to the carrier weather or not to pay the claim.  You the customer will not hold Radiant Heat Products liable for claims or damage to any product.

For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill "at time of delivery". If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the damaged shipment you will assume all responsibility to make a claim with the trucking company.

If there is no visible or obvious damage (carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. You are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt.

LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.

To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim.

Scratch and Dent or Damaged Product Purchases:  Whenever a customer purchases such a product or unit, they take and hold all of the  responsibility as to the products working condition, safety, and it shall have no warranty on any of the items or units being purchased.  The purchaser or parties of the purchaser shall not hold Radiant Heat Products LLC, it's officers, members, or employees liable for any damages, deaths, or otherwise that may occur.  Also any costs associated with them consequential or inconsequential, resulting from the installation, delivery, operation of the equipment.  We make not warranties or promises of the products ability to function.

Free Shipping: Free Shipping on reserved products for the lower 48 states unless otherwise agreed upon from an authorized representative of Radiant Heat Products LLC.  Free Shipping includes delivery to your residential or business address.  The customer is responsible to remove the product from the LTL truck.  Inside delivery can be requested at additional cost to the customer.

Privacy Policy Statement: Your privacy is important to us, for that reason we do not sell information gathered about our customers to ANYONE.

Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information.

Warranty: All merchandise sold by Radiant Heat Products LLC may or may not be warranted by the manufacturer not Radiant Heat Products LLC.  It is your responsibility to determine if the product you are purchasing, or purchased will be, or is covered under the manufacturers listed  warranty.  You the purchaser take/hold all responsibility when purchasing a product from Radiant Heat Products LLC, or any online retailer.   If you have a product that is under warranty, you the customer are responsible for the freight charges on the new item and the defective item.  We will charge your credit card for the warranted items (plus freight)  before we ship them to you.  When we receive the item back from you and the manufacturer gives approval for the warranted item, we will refund the cost of the warranted item.  Radiant Heat Products LLC strongly suggests that all products be installed by a certified and or licensed professional.  By purchasing from Radiant Heat Products LLC you enter into a binding agreement not to hold it's partners, members or managers liable for death, damages, maintenance, repairs, warranty, and or any costs associated with them consequential or inconsequential, resulting from the installation, delivery, operation of the equipment, or warranty issues.  Equipment is intended to be installed by someone with the proper expertise, background and certification.  Do-It-Yourselfers accept all risk for both installation, equipment selection, death, damages, maintenance, repairs, warranty, and or any costs associated with them consequential or inconsequential, resulting from the installation, delivery, operation of the equipment, or warranty issues.  We strongly encourage an on-site inspection by a certified professional.   We will assist you with any warranty claims.